Support & Service Options

Welcome To Support Central

World Class Service & Support is Just a Call, Email or Chat Away.
Everybody needs a little help sometimes. With HomeSeer, you can get support just the way you want it.

What Do You Need Help With Today?

Product Help
Question about our products or services?

Do you need to return a product or service?

Get help and ideas from other HomeSeer users.

Developer Help
Want to create your own software plugin?


Manuals & Quick-Start Guides

  • Z-NET Z-Wave Plus Network Interface
  • SmartStick+ Z-Wave Plus USB Interface
  • HS-CAM-I Pan & Tilt Indoor Security Camera
  • HS-CAM-O Outdoor Security Camera


Detailed product knowledge base.

Visit our Official YouTube Channel.

How Tos
Sharpen your DIY smart home skills.

Get notified of our online status.

Get help on our older products.

Software Licensing Issues

Lost or Forgotten License Codes

Use the form below to retrieve your lost or forgotten HS2 or HS3 license codes. A complete list of your license codes (including plug-ins) will be emailed to you.

License Transfers & Other Issues

HomeSeer software licenses may be transferred from one user to another for a small fee ($30). If you’d like to do this, you can start the process by sending an email to For all other licensing issues including activation problems, licensing errors, or problems with trial licenses, send an email to

Need More Help?

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